Enterprise Business Solutions

As a process-centric enterprise, Hugh Solutions has developed considerable expertise in monitoring and improving its processes to achieve a high level of operational excellence. Based on this expertise and applying the synergy derived from strategic partnerships, Hugh Solutions's EBS unit is positioned to transfer its knowhow and successfully adapt it to a wide range of business contexts.

Service Offerings

• Process Consulting
• E-Business Consulting / Enterprise Business Solutions
  

Process Consulting

Process Consulting helps companies migrate to the Process-Centric model. The Process-Centric Enterprise (PCE) is a modern organizational form that centers its business on key value-creating processes. This begins by helping customers define their destination in terms of excellence parameters, a step known as visioning.

Visioning

Using a variety of Strategic Excellence techniques, Hugh Solutions-EBS helps the client organization articulate this objective in measurable, tangible terms. This vision in turn drives the entire migration exercise. Business Process Mapping (BPM) consists of reconfiguring a business in terms of its key business processes rather than in terms of division of labor. This forms the floor plan on which a PCE is constructed.

Business Process Redesign (BPR) is the act of redesigning, old, ill-performing business processes and converting them to high-performance processes. This requires the application of specialist techniques for process redesign, factoring the power of information technology and carefully considering the "extended enterprise perspective."

Performance Management Systems services deal with the changes that must accompany BPR to sustain and improve the gains. The themes that are addressed under this heading are: Designing business process measurement systems, Designing centers of excellence, Designing performance appraisal systems and Designing reward systems.

Hugh Solutions helps companies implement a coherent E-business strategy starting from a definition of e-vision to technical implementation of an integrated, hybrid-application solution. Hugh Solutions-EBS has carefully chosen its alliance partners to offer a choice of leading technologies in each functional space, while being able to offer solutions from customer-facing processes to intra-enterprise processes to supplier facing processes.

Enterprise Business Solutions

E-Business Consulting / Enterprise Business Solutions

Hugh Solutions-EBS provides a comprehensive range of e-business services categorized under:

CRM/e-CRM Consulting

Customer Relationship Management (CRM) is a discipline and a set of technologies that focuses on improving and automating business processes associated with all customer-facing functions of an organization. CRM as a concept draws the road map that helps organizations maximize their Life time value and wallet-share of a customer. This is done by taking a customer-centric view of the entire customer life cycle.

Customer Relationship Management (CRM) Consulting services offers a range of CRM solution including the development of CRM strategies, redesiging customer facing processes and technical implementation of CRM systems. The key business processes addressed are:

Order Generation processes such as

• Product positioning.
• Communication including campaign management.
• Sales processes.
• Product configuration and business planning.
• Customer service and support process.

Services

• Scoping, Consulting, Implementation, Customization and Training for CRM solutions.
• Integration across multiple technologies including ERP, Web.
• These services result in CRM/e-CRM solutions built around the following technologies and products.